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Visitor FAQs

All unvaccinated visitors 5 years of age and older will be required to wear a face mask during their visit to the Museum of Science. For more information see our Visitor Code of Conduct.

All visitors must reserve a timed ticket for Exhibit Halls in advance of your visit. This includes Museum of Science members and children under the age of 3. Tickets can be purchased via mos.org, 24 hours a day or by phone 617-723-2500 daily between the hours of 9:00am – 5:00pm.

Click here to see our Visitor Code of Conduct

Purchasing Tickets and Passes

  • -   What are my options for purchasing tickets?

    Members: Exhibit Halls admission for members is free, however, members must reserve a timed ticket ahead of their visit either online at www.mos.org/tickets or over the phone by calling 617-589-0180 during our opening hours. To reserve your ticket online, you must be logged into your membership account. Once you select your day and time, add the tickets to your cart, and proceed to check out, you will see your membership benefits applied in your cart. For more details on membership or to find answers to membership-related questions, please visit: www.mos.org/members

    Nonmembers: All visitors must reserve / purchase a timed ticket. Advanced reservations are required. Nonmember tickets can be reserved / purchased online at www.mos.org/tickets or over the phone 617-723-2500. Capacity is limited to allow for safe distancing, so it is strongly recommended that you reserve / purchase your tickets ahead of your visit. Once capacity is reached, we will be unable to allow entry to any more guests.

    Admission price is: $29 for adults, $24 children ages (3 – 11), please know that children under 3 are free; however, still require a timed ticket and $25, seniors.

    Employees of Corporate Members: Employees of corporate members with “show & go” access will need to call science central 617-723-2500, during regular business hours, in order to reserve tickets. Employees of corporate members who have paper passes in their possession can reserve tickets by going to mos.org/redeem and entering the code on their paper passes, OR they can call science central, 617-723-2500, to reserve. For more details on corporate membership or to find information regarding Museum benefits for employees of corporate members, please visit: www.mos.org/corporate-membership.

  • -   Is the Museum accepting free / discounted admissions?

    The Museum is offering limited free or discounted admissions, which include, Exhibit Halls passes issued by the Museum, MA WIC / EBT / Healthcare Connector Card, US Active Duty Military, Corporate Membership (with corporate ID), Wonder Fund and City Pass. You must reserve a timed ticket by calling 617-723-2500. Advanced reservations are required. Capacity is limited to allow for safe distancing, so it is strongly recommended that you reserve your tickets 2 – 3 days before your visit. Once capacity is reached, we will be unable to allow entry to any more guests. Free or discounted admission can only be honored by reserving your tickets over the phone. No free or discounted passes will be accepted at the door without a confirmed reservation.

    When you call to reserve your ticket, please be ready to describe the type of free or discounted admission you have. Once your tickets are reserved, you will receive a confirmation email.

    To make the check-in process as fast and safe as possible, please have your confirmation as well any required verification of your free or discounted purchase that may apply, ready to present at the Exhibit Halls entrance.

  • -   What are the discounted / free admissions you are not accepting?

    The Museum is not accepting ASTC / AZA or Museum Professional reciprocal admission benefits during our first phase of reopening.

Booking Tickets Online or over the Phone

  • -   The date I want to visit on is sold out, can I purchase tickets when I get there?

    No. All tickets must be purchased in advance of your visit. This allows us to manage occupancy to maintain safe distancing for the safety of our staff and other visitors. We strongly recommend making your reservation ahead of your visit. If tickets are sold out for a given day, please select another date to visit. You can reserve your tickets online, 24 hours a day, by visiting mos.org/tickets or by calling 617-723-2500, during regular business hours, in order to secure your date and time.

  • -   Can I reserve tickets for a group visit or field trip?
    • School Field Trips
    • School field trips are temporarily unavailable.

    • Group Visits
    • Group reservations and discounts are temporarily unavailable. During the Museum’s first stage of reopening, we will be operating at greatly reduced occupancy to support safe distancing and our focus will be on visits by household groups only. We will be monitoring public health guidance about groups and gathering sizes as it evolves and will reassess the advisability of resuming group bookings at a future date.

Planning Your Visit

The Museum has been transformed to offer a safe, fun experience for visitors, but that does mean some things have changed. Learn more on what you can expect when you visit the Museum.

4-D Theater

  • -   What health and safety practices can I expect in the 4-D Theater?

    Capacity is limited to allow socially distanced seating. 3-D glasses are disinfected with an EPA approved product between each use. Disposable glasses are available upon request. Special effects have been evaluated and modified for your health and safety.

    Face coverings remain a critical preventative measure for those unvaccinated, therefore, all unvaccinated visitors over the age of 5 will be required to wear a CDC recommended face covering/mask during their visit; all others are highly encouraged to do.

Museum Health and Safety

At the Museum of Science, the health and safety of our staff, volunteers, and visitors is our number one priority. The Museum has developed a new set of routines and requirements to help ensure we do our part to stop the spread of COVID-19. A visit to the Museum should be an enjoyable and memorable experience, and to preserve that opportunity, we ask all of our visitors to be respectful of each other and commit to these behaviors while in the Museum.

Click here to see our Visitor Code of Conduct

  • -   Do I need to wear a face covering or mask?

    All unvaccinated visitors 5 years of age and older will be required to wear a CDC recommended face covering/mask during their visit to the Museum of Science. The Museum requests that all visitors under the age of 5, but over the age of 2 wear a face covering if able. Recommended face coverings/masks should be at least two layers thick. Face coverings/masks must fully cover both the nose and mouth. Face coverings remain one of the best ways to prevent virus transmission.

    While the CDC no longer recommends face coverings for those that are fully vaccinated; face coverings remain a critical preventative measure for those unvaccinated.

  • -   I've been vaccinated, do I have to wear a mask?

    CDC no longer recommends face coverings/masks for those that are fully vaccinated in most situations, therefore while we encourage you to continue to wear a mask in the presence of those that are unvaccinated, you may choose not to wear a mask during your visit to Museum.

  • -   What if I have a heath condition, preventing me from wearing a mask or face covering?

    All unvaccinated visitors 5 years of age and older will be required to wear a CDC recommended face covering/mask during their visit to the Museum of Science. If you have any questions about this policy, please visit our accessibility page or contact our accessibility coordinator at accessibility@mos.org

  • -   What are your contact tracing measures?

    In accordance with the safety guidelines set forth for museums and cultural institutions by the Commonwealth of Massachusetts, the Museum will collect contact information from all visiting household parties at point of ticket purchase. This information will be maintained to support potential contact tracing.

  • -   Do you have hand sanitizer stations?

    Yes, there are stations located throughout the Museum.

  • -   How are you maintaining safe distancing and wearing of masks / face coverings with your visitors?

    The Museum has established a Visitor Code of Conduct that outlines prudent practices we will encourage from our visitors. By reserving tickets or visiting the Museum of Science, visitors agree to comply to the requirements of visitor expectations and visitor safety as explained in the code of conduct.

    In addition, all staff have attended Covid-19 health and safety training and will serve as safety ambassadors throughout the Museum to encourage prudent practices that ensure the safety of our staff and visitors. Further, the Museum is maintaining limited capacities to provide an environment in which all unvaccinated visitors can continue to follow recommended CDC precautions.

  • -   What are your cleaning and disinfection protocols?

    We have implemented enhanced protocols and procedures to help ensure the safety of guests, employees, volunteers and, of course, our animals.

Member FAQs

For answers to more frequently asked questions about visiting the Museum, visit our FAQ page

If you are an employee of a Corporate Member, you can contact corpmemb@mos.org with any additional questions.

  • -   I'm a Museum of Science member, do I need to reserve timed tickets?

    Yes, member admission will still be free, however, members must reserve a timed ticket ahead of their visit either online at mos.org/tickets, or over the phone by calling 617-589-0180 during our regular hours (9:00 am – 5:00 pm), 7 days a week. To reserve your ticket online you must be logged into your membership account. Once you select your day and time, add the tickets to your cart, and proceed to check out, you will see your membership benefits applied in your cart.

    In addition to reserving a timed ticket for the Exhibit Halls, you will also need to make a reservation for The Science Behind Pixar, which is free with Exhibit Halls admission

  • -   I'm an employee of a corporate member, how do I reserve tickets?

    Corporate member employees who have "Show & Go" access by showing a company ID will need to call Science Central 617-723-2500, during regular business hours, to make a reservation. Corporate member employees who have individual, single-use passes will need to visit mos.org/redeem to make a reservation. The Museum’s Corporate Relations team will share additional information and instructions specific to your company's corporate membership. Feel free to email corpmemb@mos.org with any questions.

  • -   Will member bonus passes be honored?

    Yes, member bonus passes will be honored. Please keep in mind that due to current public health guidance, we recommend visiting the Museum with members of your household only. You may use your Exhibit Halls passes to reserve additional tickets if your group needs more admissions than your membership level allows or you may give your passes to friends to visit on their own.

  • -   Will the Museum still offer live presentations including the show in the Theater of Electricity?

    Yes, we will be offering select live presentations in Cahners Theater, as well as Lightning! in our Theater of Electricity. Admission to these shows will be available on a first come, first served basis.

  • -   Will member parking rates still apply at the Museum garage?

    Yes, member parking rates will still apply. You will need to bring your garage ticket inside to pay at the automated kiosks. Your parking discount will be applied when you scan your membership card at the kiosk.

  • -   Have any exhibits been removed and / or venues will be closed when you reopen?

    Our Museum Exhibits team have thoroughly reviewed every exhibit component throughout the entire Museum to assess its safety and risk for transmission. As a result, some exhibits and venues have been modified for your safety. The Discovery Center and the Suit/Cabot Lab are currently closed.

    The Museum is very excited to increase our live programming and introduce several new exhibits as part of Exhibit Hall admission as well. Visit our Exhibits page to learn about new exhibits at the Museum, including a temporary exhibit, The Science Behind Pixar and brand new permanent exhibit, Arctic Adventure: Exploring with Technology

  • -   Will there be temperature checks or other health screenings for visitors before entry to the Museum is allowed?

    There will not be temperature checks for guests. All Museum staff participate in daily health screenings before they arrive to work. Visitors are asked to self-screen at home and stay home if unwell. Please read the Visitor Code of Conduct prior to your visit.

  • -   Will members need to reserve timed tickets to The Science Behind Pixar exhibition separately from the Exhibit Hall tickets?

    Timed tickets are no longer required for this exhibition.

  • -   Will my membership expiration date be extended for the time you were closed?

    Memberships were extended for 4 months following our first closure in 2020. We will be communicating information to members in the coming weeks regarding options for the December 17, 2020 - February 8, 2021 closure.

    If you renewed your membership prior to April 2020 you will still have your old expiration date on your cards. We are not reprinting these membership cards to keep costs controlled in this unique time. Membership expiration dates have been updated from our initial closure and will be updated before your membership hits its original expiration date. You can log into your account to see your current membership information, including expiration date.

  • -   Do my reciprocal admission benefits still apply?

    Before visiting another organization in the AZA and ASTC networks please check the organization’s web site and call them to see if they are still offering reciprocal admission to other institution’s members. Due to reduced capacity and need for timed tickets, some organizations, including the Museum of Science, are suspending participation in this program. Please also keep in mind that most organizations are managing a lot of changes right now and their websites may not be updated, so it is best to call if possible.