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Visitor FAQs

All visitors must reserve a timed ticket for Exhibit Halls, shows, and the special exhibition The Science Behind Pixar, in advance of your visit. This includes Museum of Science members and children under the age of 3. Please plan accordingly.

To follow appropriate safe distancing guidelines, the Museum will admit a reduced number of visitors each day. Timed tickets must be purchased in advance of your arrival. Tickets can be purchased via mos.org, 24 hours a day or by phone 617-723-2500 daily between the hours of 9:00am – 5:00pm. You will receive a confirmation email including your QR code that will be scanned at the entrance for contactless admittance.

Capacity is limited to allow for safe distancing, so it is strongly recommended that you reserve your tickets at least 2 – 3 days in advance of your visit. Once capacity is reached, we will be unable to allow entry to any more guests.

Reservations will be required for all offerings—including The Science Behind Pixar and any available shows—at the time of ticket purchase. Please visit here for details on what Museum offerings and venues are open at this time.

By reserving tickets and visiting the Museum of Science, you are agreeing to comply with the following requirements of visitor expectations and visitor safety.

Click here to see our Visitor Code of Conduct

Purchasing Tickets and Passes

  • -   What are my options for purchasing tickets?

    Members: Exhibit Halls admission for members is free, however, members must reserve a timed ticket ahead of their visit either online at www.mos.org/tickets or over the phone by calling 617-589-0180 during our opening hours. To reserve your ticket online, you must be logged into your membership account. Once you select your day and time, add the tickets to your cart, and proceed to check out, you will see your membership benefits applied in your cart. For more details on membership or to find answers to membership-related questions, please visit: www.mos.org/members

    Nonmembers: All visitors must reserve / purchase a timed ticket. Advanced reservations are required. Nonmember tickets can be reserved / purchased online at www.mos.org/tickets or over the phone 617-723-2500. Capacity is limited to allow for safe distancing, so it is strongly recommended that you reserve / purchase your tickets at least 2 – 3 days in advance of your visit. Once capacity is reached, we will be unable to allow entry to any more guests.

    Admission price is: $29 for adults, $24 children ages (3 – 11), please know that children under 3 are free; however, still require a timed ticket and $25, seniors.

    Employees of Corporate Members: Employees of corporate members with “show & go” access will need to call science central 617-723-2500, during regular business hours, in order to reserve tickets. Employees of corporate members who have paper passes in their possession can reserve tickets by going to mos.org/redeem and entering the code on their paper passes, OR they can call science central, 617-723-2500, to reserve. For more details on corporate membership or to find information regarding Museum benefits for employees of corporate members, please visit: www.mos.org/corporate-membership.

  • -   Is the Museum accepting free / discounted admissions?

    The Museum is offering limited free or discounted admissions, which include, Exhibit Halls passes issued by the Museum, MA WIC / EBT / Healthcare Connector Card, US Active Duty Military, Corporate Membership (with corporate ID), Wonder Fund and City Pass. You must reserve a timed ticket by calling 617-723-2500. Advanced reservations are required. Capacity is limited to allow for safe distancing, so it is strongly recommended that you reserve your tickets 2 – 3 days before your visit. Once capacity is reached, we will be unable to allow entry to any more guests. Free or discounted admission can only be honored by reserving your tickets over the phone. No free or discounted passes will be accepted at the door without a confirmed reservation.

    When you call to reserve your ticket, please be ready to describe the type of free or discounted admission you have. Once your tickets are reserved, you will receive a confirmation email.

    To make the check-in process as fast and safe as possible, please have your confirmation as well any required verification of your free or discounted purchase that may apply, ready to present at the Exhibit Halls entrance.

  • -   What are the discounted / free admissions you are not accepting?

    The Museum is not accepting paid library passes, ASTC / AZA or Museum Professional reciprocal admission benefits during our first phase of reopening.

Booking Tickets Online or over the Phone

  • -   The date I want to visit on is sold out, can I purchase tickets when I get there?

    No. All tickets must be purchased in advance of your visit. This allows us to manage occupancy to maintain safe distancing for the safety of our staff and other visitors. We strongly recommend making your reservation at least 2 – 3 days in advance of your visit. If tickets are sold out for a given day, please select another date to visit. You can reserve your tickets online, 24 hours a day, by visiting mos.org/tickets or by calling 617-723-2500, during regular business hours, in order to secure your date and time.

  • -   Can I reserve tickets for a group visit or field trip?
    • School Field Trips
    • School field trips are temporarily unavailable. Out of an abundance of caution and in accordance with public health guidance, the Museum will not offer school field trip reservations for the remainder of calendar year 2020. The Museum will make a decision about field trip reservations for January – June 2021 later this calendar year. The Museum of Science is committed to supporting students and educators virtually with free standards-based science and engineering support. More information to come in mid-August.

    • Group Visits
    • Group reservations and discounts are temporarily unavailable. During the Museum’s first stage of reopening, we will be operating at greatly reduced occupancy to support safe distancing and our focus will be on visits by household groups only. We will be monitoring public health guidance about groups and gathering sizes as it evolves and will reassess the advisability of resuming group bookings at a future date.

Planning Your Visit

The Museum has been transformed to offer a safe, fun experience for visitors, but that does mean some things have changed. Learn more on what you can expect when you visit the Museum.

  • -   Visitor Code of Conduct

    At the Museum of Science, the health and safety of our staff, volunteers, and visitors is our number one priority. The Museum has developed a new set of routines and requirements to help ensure we do our part to stop the spread of COVID-19. A visit to the Museum should be an enjoyable and memorable experience, and to preserve that opportunity, we ask all visitors to be respectful of each other and commit to these behaviors while in the Museum. Before visiting the Museum, please read the Code of Conduct

  • -   Is there a time limit on my Exhibit Halls admission ticket?

    Please arrive as close as possible to your designated entry time. If you arrive early, please wait in your car or outside until your time. Once you enter the Exhibit Halls, your ticket is valid until the end of that business day.

  • -   Will I have to wait in line to enter the Museum?

    Yes, however, we ask that you do not arrive until your designated entry time. You will enter a queue that is configured in a way to maintain safe distancing between parties. The queue is located in our main lobby.

  • -   Will your garage be open?

    Yes, the garage will be open on a first-come, first-served basis. More details on directions and parking can be found on our website at https://www.mos.org/visit/directions-and-parking.

  • -   Have any exhibits been removed and/or venues will be closed when you reopen?

    Our Museum Exhibits team has thoroughly reviewed every exhibit component throughout the entire Museum to assess its safety and risk for transmission. As a result, some exhibits and venues have been modified for your safety. The Discovery Center, the Suit/Cabot Lab, the Mugar Omni Theater, and the 4-D Theater are currently closed.

    The Museum is very excited to introduce several new exhibits as part of Exhibit Halls admission as well. Visit our Exhibits page to learn about new exhibits at the Museum, including The Science Behind Pixar, which is free with your general Exhibit Halls admission and requires a timed ticket.

    In addition to reserving a timed ticket for the Exhibit Halls, you will also need to make a reservation for The Science Behind Pixar,. In order to ensure safe distancing and allow all guests to have an opportunity to enjoy their visit, please only reserve the experiences that you know you will be attending.

  • -   Is the cafe open?

    Yes, our Riverview Café operated by Wolfgang Puck, will be open with increased cleaning procedures, pre-packaged grab-and-go options, limited contact sales / pick-up, and more.

    There is limited seating per household group in the cafe as well as ion our outside plaza.

  • -   Will the Museum store be open?

    Yes, during normal business hours.

  • -   Do you have food vending machines?

    Yes, the Museum vending machines are available. However, you will need to consume snacks purchased from the machines outside on our front plaza or in the rear of the building, along the Charles River.

  • -   Can I bring in my own food?

    Due to COVID safety regulations, we cannot permit guests to consume their own food while inside our building, including while seated on benches in the free space or Atrium where this was previously allowed prior to COVID.

    Masks must be worn in these locations and Commonwealth regulations require us to ensure cleaning and other protocols are in place where food is consumed so we must limit food consumption to the café (for purchased items) and outside the Museum (for food our guests bring).

    Limited seating is available outside on our front plaza and in the rear of the building along the Charles River and there can be only one household group per table or bench. Please plan accordingly.

  • -   Can I leave the Museum and then re-enter?

    Yes, we will have a designated re-entry line. You will be required to show your confirmation again for re-entry, so please have it ready.

  • -   Are strollers, wheelchairs, and scooters available?

    Yes, these are available on a first-come, first-served basis. Please see the information Desk for assistance. These amenities will be disinfected between each use.

  • -   Are there lockers or a coatroom?

    For the safety of our visitors and staff, we will not be allowing the storage of items on site. Please plan accordingly.

The Science Behind Pixar

Museum Health and Safety

At the Museum of Science, the health and safety of our staff, volunteers, and visitors is our number one priority. The Museum has developed a new set of routines and requirements to help ensure we do our part to stop the spread of COVID-19. A visit to the Museum should be an enjoyable and memorable experience, and to preserve that opportunity, we ask all of our visitors to be respectful of each other and commit to these behaviors while in the Museum.

Click here to see our Visitor Code of Conduct

  • -   Do I need to wear a face covering or mask?

    Yes. Face coverings/masks are required on any part of the Museum of Science campus. All staff and visitors over the age of 2 will be required to wear an appropriate face covering during their visit, without exception.

    Scientific evidence shows mask use to be one of the most effective strategies to prevent the spread of COVID-19.Face coverings are for the protection of all visitors and staff. If you need to replace your mask while onsite, complimentary disposable masks are available at the Information Desk and Box Office. Reusable masks will be available for purchase at the Museum store.

  • -   What if I have a heath condition, preventing me from wearing a mask or face covering?

    Scientific evidence shows that wearing a face mask is one of the most effective strategies to prevent the spread of COVID-19. Therefore, no one over the age of 2 will be permitted to visit the Museum without an appropriate face mask. Visitors who have a medical condition that precludes them from wearing a mask may instead use a plexi face shield that wraps around the side of the face and extends below the chin. If a visitor with a medical condition that prevents the use of a face mask does not have an appropriate face shield, the Museum will provide one to be used during the visit.

  • -   What are your contact tracing measures?

    In accordance with the safety guidelines set forth for museums and cultural institutions by the Commonwealth of Massachusetts, the Museum will collect contact information (email or phone number) from all visiting household parties at point of ticket purchase. This information will be maintained to support potential contact tracing.

  • -   Do you have hand sanitizer stations?

    Yes, there are touchless stations located throughout the Museum.

  • -   How are you maintaining safe distancing and wearing of masks / face coverings with your visitors?

    The Museum has developed a new set of routines and requirements to help ensure we do our part to stop the spread of COVID-19. New signage is displayed throughout the building with reminders for safe distancing and indicating directional flow where appropriate.

    The Museum has also established a Visitor Code of Conduct that outlines the new norms we will encourage from our visitors. By reserving tickets or visiting the Museum of Science, visitors agree to comply to the requirements of visitor expectations and visitor safety as explained in the code of conduct.

    In addition, all staff have attended Covid-19 health and safety training and will serve as safety ambassadors throughout the Museum to encourage appropriate practices that ensure the safety of our staff and visitors.

  • -   What are your cleaning and disinfection protocols?

    We have implemented enhanced protocols and procedures to help ensure the safety of guests, employees, volunteers and, of course, our animals.

Member FAQs

For answers to more frequently asked questions about visiting the Museum, visit our FAQ page

If you are an employee of a Corporate Member, you can contact corpmemb@mos.org with any additional questions.

  • -   I'm a Museum of Science member, do I need to reserve timed tickets?

    Yes, member admission will still be free, however, members must reserve a timed ticket ahead of their visit either online at mos.org/tickets, or over the phone by calling 617-589-0180 during our regular hours (9:00 am – 5:00 pm), 7 days a week. To reserve your ticket online you must be logged into your membership account. Once you select your day and time, add the tickets to your cart, and proceed to check out, you will see your membership benefits applied in your cart.

    In addition to reserving a timed ticket for the Exhibit Halls, you will also need to make a reservation for The Science Behind Pixar, which is free with Exhibit Halls admission

  • -   I'm an employee of a corporate member, how do I reserve tickets?

    Corporate member employees who have "Show & Go" access by showing a company ID will need to call Science Central 617-723-2500, during regular business hours, to make a reservation. Corporate member employees who have individual, single-use passes will need to visit mos.org/redeem to make a reservation. The Museum’s Corporate Relations team will share additional information and instructions specific to your company's corporate membership. Feel free to email corpmemb@mos.org with any questions.

  • -   Will member bonus passes be honored?

    Yes, member bonus passes will be honored. Please keep in mind that due to current public health guidance, we recommend visiting the Museum with members of your household only. You may use your Exhibit Halls passes to reserve additional tickets if your group needs more admissions than your membership level allows or you may give your passes to friends to visit on their own.

  • -   Will members have priority to reserve tickets?

    The Museum will open its doors to members and donors and other special guests starting July 22 through July 25 to preview our new procedures and offerings. This preview opportunity will allow members to see The Science Behind Pixar exhibition and enjoy the less crowded Exhibit Halls before anyone else!

  • -   Will the Museum still offer live presentations including the show in the Theater of Electricity?

    At this time, live presentations are restricted under the Massachusetts Reopening Guidelines until Step 2 of Phase 3. Educators will be present on the Museum floor assisting guests and continuing presentations live on MOS at Home. Please check back on our website for the latest details.

  • -   Will member parking rates still apply at the Museum garage?

    Yes, member parking rates will still apply. You will need to bring your garage ticket inside to pay at the automated kiosks. Your parking discount will be applied when you scan your membership card at the kiosk.

  • -   Have any exhibits been removed and / or venues will be closed when you reopen?

    Our Museum Exhibits team have thoroughly reviewed every exhibit component throughout the entire Museum to assess its safety and risk for transmission. As a result, some exhibits and venues have been modified for your safety. The Discovery Center, the Suit/Cabot Lab, the Mugar Omni Theater, and the 4-D Theater are currently closed.

    The Museum is very excited to increase our live programming and introduce several new exhibits as part of Exhibit Hall admission as well. Visit our Exhibits page to learn about new exhibits at the Museum, including The Science Behind Pixar.

    In addition to reserving a timed ticket for the Exhibit Halls, you will also need to make a reservation for The Science Behind Pixar,. In order to ensure safe distancing and allow all guests to have an opportunity to enjoy our special exhibition, please only reserve the experience that you know you will attend.

  • -   Will there be temperature checks or other health screenings for visitors before entry to the Museum is allowed?

    There will not be temperature checks for guests. All Museum staff participate in daily health screenings before they arrive to work. Visitors are asked to self-screen at home and stay home if unwell. Please read the Visitor Code of Conduct prior to your visit.

  • -   Will there be a member preview for The Science Behind Pixar exhibition?

    Special preview days for members and donors and other special guests for the Museum Exhibit Halls and The Science Behind Pixar will be from July 22 – July 25.

  • -   Will members need to reserve timed tickets to The Science Behind Pixar exhibition separately from the Exhibit Hall tickets?

    Yes. You will reserve your free timed tickets when you reserve your free Exhibit Halls tickets. Please be sure you reserve timed tickets for the number of people in your party only if you will attend the exhibit.

  • -   Will my membership expiration date be extended for the time you were closed?

    Yes, membership expiration dates are being extended. Memberships renewed prior to April 2020 will still have the old expiration date on the cards. We are not reprinting these membership cards to keep costs controlled in this difficult time. Membership expiration dates are currently being updated in our database and will be updated before your membership hits its original expiration date.

  • -   Do my reciprocal admission benefits still apply?

    Before visiting another organization in the AZA and ASTC networks please check the organization’s web site and call them to see if they are still offering reciprocal admission to other institution’s members. Due to reduced capacity and need for timed tickets, some organizations, including the Museum of Science, are suspending participation in this program. Please also keep in mind that most organizations are managing a lot of changes right now and their websites may not be updated, so it is best to call if possible.