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Visitor FAQs

All visitors must reserve a timed ticket for Exhibit Halls, shows, as well as The Science Behind Pixar and Arctic Adventure exhibitions in advance of your visit. This includes Museum of Science members and children under the age of 3. Please plan accordingly.

To follow appropriate safe distancing guidelines, the Museum will admit a reduced number of visitors each day. Timed tickets must be purchased in advance of your arrival. Tickets can be purchased via mos.org, 24 hours a day or by phone 617-723-2500 daily between the hours of 9:00am – 5:00pm. You will receive a confirmation email including your QR code that will be scanned at the entrance for contactless admittance.

Capacity is limited to allow for safe distancing, so it is strongly recommended that you reserve your tickets in advance of your visit. Once capacity is reached, we will be unable to allow entry to any more guests.

Reservations will be required for all offerings—including The Science Behind Pixar, Arctic Adventure: Exploring with Technology and any available shows—at the time of ticket purchase. Please visit here for details on what Museum offerings and venues are open at this time.

Please note: The Commonwealth of Massachusetts has a COVID-19 Travel Order in effect for people visiting from many other states. Please check Mass.gov to see if your state is on the list. By visiting the Museum, you agree that you comply with this travel order.

By reserving tickets and visiting the Museum of Science, you are agreeing to comply with the following requirements of visitor expectations and visitor safety.

Click here to see our Visitor Code of Conduct

Purchasing Tickets and Passes

  • -   What are my options for purchasing tickets?

    Members: Exhibit Halls admission for members is free, however, members must reserve a timed ticket ahead of their visit either online at www.mos.org/tickets or over the phone by calling 617-589-0180 during our opening hours. To reserve your ticket online, you must be logged into your membership account. Once you select your day and time, add the tickets to your cart, and proceed to check out, you will see your membership benefits applied in your cart. For more details on membership or to find answers to membership-related questions, please visit: www.mos.org/members

    Nonmembers: All visitors must reserve / purchase a timed ticket. Advanced reservations are required. Nonmember tickets can be reserved / purchased online at www.mos.org/tickets or over the phone 617-723-2500. Capacity is limited to allow for safe distancing, so it is strongly recommended that you reserve / purchase your tickets ahead of your visit. Once capacity is reached, we will be unable to allow entry to any more guests.

    Admission price is: $29 for adults, $24 children ages (3 – 11), please know that children under 3 are free; however, still require a timed ticket and $25, seniors.

    Employees of Corporate Members: Employees of corporate members with “show & go” access will need to call science central 617-723-2500, during regular business hours, in order to reserve tickets. Employees of corporate members who have paper passes in their possession can reserve tickets by going to mos.org/redeem and entering the code on their paper passes, OR they can call science central, 617-723-2500, to reserve. For more details on corporate membership or to find information regarding Museum benefits for employees of corporate members, please visit: www.mos.org/corporate-membership.

  • -   Is the Museum accepting free / discounted admissions?

    The Museum is offering limited free or discounted admissions, which include, Exhibit Halls passes issued by the Museum, MA WIC / EBT / Healthcare Connector Card, US Active Duty Military, Corporate Membership (with corporate ID), Wonder Fund and City Pass. You must reserve a timed ticket by calling 617-723-2500. Advanced reservations are required. Capacity is limited to allow for safe distancing, so it is strongly recommended that you reserve your tickets 2 – 3 days before your visit. Once capacity is reached, we will be unable to allow entry to any more guests. Free or discounted admission can only be honored by reserving your tickets over the phone. No free or discounted passes will be accepted at the door without a confirmed reservation.

    When you call to reserve your ticket, please be ready to describe the type of free or discounted admission you have. Once your tickets are reserved, you will receive a confirmation email.

    To make the check-in process as fast and safe as possible, please have your confirmation as well any required verification of your free or discounted purchase that may apply, ready to present at the Exhibit Halls entrance.

  • -   What are the discounted / free admissions you are not accepting?

    The Museum is not accepting ASTC / AZA or Museum Professional reciprocal admission benefits during our first phase of reopening.

Booking Tickets Online or over the Phone

  • -   The date I want to visit on is sold out, can I purchase tickets when I get there?

    No. All tickets must be purchased in advance of your visit. This allows us to manage occupancy to maintain safe distancing for the safety of our staff and other visitors. We strongly recommend making your reservation ahead of your visit. If tickets are sold out for a given day, please select another date to visit. You can reserve your tickets online, 24 hours a day, by visiting mos.org/tickets or by calling 617-723-2500, during regular business hours, in order to secure your date and time.

  • -   Can I reserve tickets for a group visit or field trip?
    • School Field Trips
    • School field trips are temporarily unavailable.

    • Group Visits
    • Group reservations and discounts are temporarily unavailable. During the Museum’s first stage of reopening, we will be operating at greatly reduced occupancy to support safe distancing and our focus will be on visits by household groups only. We will be monitoring public health guidance about groups and gathering sizes as it evolves and will reassess the advisability of resuming group bookings at a future date.

Planning Your Visit

The Museum has been transformed to offer a safe, fun experience for visitors, but that does mean some things have changed. Learn more on what you can expect when you visit the Museum.

The Science Behind Pixar and Arctic Adventure: Exploring with Technology

4-D Theater

  • -   What health and safety practices can I expect in the 4-D Theater?
    Capacity is extremely limited to allow socially distanced seating. Seating areas and 3-D glasses are disinfected with an EPA approved product between each use. Disposable glasses are available upon request. Special effects have been evaluated and modified for your health and safety. And, of course, masks completely covering your mouth and nose are required at all times including in the 4-D Theater.
  • -   What changes have been made to special effects in the 4-D Theater?
    Special effects that involve air movement within the theater have been evaluated and modified to exceed safety standards. Water effects are not considered a risk, and all water used in the theater runs through a reverse osmosis filtration system before reaching guests.

Museum Health and Safety

At the Museum of Science, the health and safety of our staff, volunteers, and visitors is our number one priority. The Museum has developed a new set of routines and requirements to help ensure we do our part to stop the spread of COVID-19. A visit to the Museum should be an enjoyable and memorable experience, and to preserve that opportunity, we ask all of our visitors to be respectful of each other and commit to these behaviors while in the Museum.

Click here to see our Visitor Code of Conduct

  • -   Do I need to wear a face covering or mask?

    Yes. Face coverings/masks are required on any part of the Museum of Science campus. All staff and visitors 2 years of age and older will be required to wear an appropriate face covering during their visit, without exception.

    The CDC recommends masks with two or more layers, worn over your nose and mouth. The CDC recommends against using masks with an exhalation valve or vent. Masks with unfiltered exhalation valves or vents are not be permitted to be worn at the Museum.

    Scientific evidence shows mask use to be one of the most effective strategies to prevent the spread of COVID-19. Face coverings are for the protection of all visitors and staff. If you need to replace your mask while onsite, complimentary disposable masks are available at the Information Desk and Box Office. Reusable masks are available for purchase at the Museum store

  • -   What if I have a heath condition, preventing me from wearing a mask or face covering?

    Scientific evidence shows that wearing a face mask is one of the most effective strategies to prevent the spread of COVID-19. Therefore, no one over the age of 2 will be permitted to visit the Museum without an appropriate face mask. Visitors who have a medical condition that precludes them from wearing a mask may instead use a plexi face shield that wraps around the side of the face and extends below the chin. If a visitor with a medical condition that prevents the use of a face mask does not have an appropriate face shield, the Museum will provide one to be used during the visit.

  • -   What are your contact tracing measures?

    In accordance with the safety guidelines set forth for museums and cultural institutions by the Commonwealth of Massachusetts, the Museum will collect contact information (email or phone number) from all visiting household parties at point of ticket purchase. This information will be maintained to support potential contact tracing.

  • -   Do you have hand sanitizer stations?

    Yes, there are touchless stations located throughout the Museum.

  • -   How are you maintaining safe distancing and wearing of masks / face coverings with your visitors?

    The Museum has developed a new set of routines and requirements to help ensure we do our part to stop the spread of COVID-19. New signage is displayed throughout the building with reminders for safe distancing and indicating directional flow where appropriate.

    The Museum has also established a Visitor Code of Conduct that outlines the new norms we will encourage from our visitors. By reserving tickets or visiting the Museum of Science, visitors agree to comply to the requirements of visitor expectations and visitor safety as explained in the code of conduct.

    In addition, all staff have attended Covid-19 health and safety training and will serve as safety ambassadors throughout the Museum to encourage appropriate practices that ensure the safety of our staff and visitors.

  • -   What are your cleaning and disinfection protocols?

    We have implemented enhanced protocols and procedures to help ensure the safety of guests, employees, volunteers and, of course, our animals.

Member FAQs

For answers to more frequently asked questions about visiting the Museum, visit our FAQ page

If you are an employee of a Corporate Member, you can contact corpmemb@mos.org with any additional questions.

  • -   I'm a Museum of Science member, do I need to reserve timed tickets?

    Yes, member admission will still be free, however, members must reserve a timed ticket ahead of their visit either online at mos.org/tickets, or over the phone by calling 617-589-0180 during our regular hours (9:00 am – 5:00 pm), 7 days a week. To reserve your ticket online you must be logged into your membership account. Once you select your day and time, add the tickets to your cart, and proceed to check out, you will see your membership benefits applied in your cart.

    In addition to reserving a timed ticket for the Exhibit Halls, you will also need to make a reservation for The Science Behind Pixar, which is free with Exhibit Halls admission

  • -   I'm an employee of a corporate member, how do I reserve tickets?

    Corporate member employees who have "Show & Go" access by showing a company ID will need to call Science Central 617-723-2500, during regular business hours, to make a reservation. Corporate member employees who have individual, single-use passes will need to visit mos.org/redeem to make a reservation. The Museum’s Corporate Relations team will share additional information and instructions specific to your company's corporate membership. Feel free to email corpmemb@mos.org with any questions.

  • -   Will member bonus passes be honored?

    Yes, member bonus passes will be honored. Please keep in mind that due to current public health guidance, we recommend visiting the Museum with members of your household only. You may use your Exhibit Halls passes to reserve additional tickets if your group needs more admissions than your membership level allows or you may give your passes to friends to visit on their own.

  • -   Will the Museum still offer live presentations including the show in the Theater of Electricity?

    At this time, live presentations are restricted under the Massachusetts Reopening Guidelines until Step 2 of Phase 3. Educators will be present on the Museum floor assisting guests and continuing presentations live on MOS at Home. Please check back on our website for the latest details.

  • -   Will member parking rates still apply at the Museum garage?

    Yes, member parking rates will still apply. You will need to bring your garage ticket inside to pay at the automated kiosks. Your parking discount will be applied when you scan your membership card at the kiosk.

  • -   Have any exhibits been removed and / or venues will be closed when you reopen?

    Our Museum Exhibits team have thoroughly reviewed every exhibit component throughout the entire Museum to assess its safety and risk for transmission. As a result, some exhibits and venues have been modified for your safety. The Discovery Center, the Suit/Cabot Lab, the Mugar Omni Theater, and the 4-D Theater are currently closed.

    The Museum is very excited to increase our live programming and introduce several new exhibits as part of Exhibit Hall admission as well. Visit our Exhibits page to learn about new exhibits at the Museum, including a temporary exhibit, The Science Behind Pixar and brand new permanent exhibit, Arctic Adventure: Exploring with Technology

    In addition to reserving a timed ticket for the Exhibit Halls, you will also need to make a reservation for both The Science Behind Pixar and Arctic Adventure: Exploring with Technology, along with any other add-on films or presentations (Omni, 4-D, Planetarium). In order to ensure safe distancing and allow all guests to have an opportunity to enjoy our special exhibition, please only reserve the experience that you know you will attend.

  • -   Will there be temperature checks or other health screenings for visitors before entry to the Museum is allowed?

    There will not be temperature checks for guests. All Museum staff participate in daily health screenings before they arrive to work. Visitors are asked to self-screen at home and stay home if unwell. Please read the Visitor Code of Conduct prior to your visit.

  • -   Will members need to reserve timed tickets to Arctic Adventure: Exploring with Technology and The Science Behind Pixar exhibition separately from the Exhibit Hall tickets?

    Yes. You will reserve your free timed tickets for both of these exhibits when you reserve your free Exhibit Halls tickets. Please be sure you reserve timed tickets for the number of people in your party only if you will attend the exhibit during your visit.

  • -   Will my membership expiration date be extended for the time you were closed?

    Memberships were extended for 4 months following our first closure in 2020. We will be communicating information to members in the coming weeks regarding options for the December 17, 2020 - February 8, 2021 closure.

    If you renewed your membership prior to April 2020 you will still have your old expiration date on your cards. We are not reprinting these membership cards to keep costs controlled in this unique time. Membership expiration dates have been updated from our initial closure and will be updated before your membership hits its original expiration date. You can log into your account to see your current membership information, including expiration date.

  • -   Do my reciprocal admission benefits still apply?

    Before visiting another organization in the AZA and ASTC networks please check the organization’s web site and call them to see if they are still offering reciprocal admission to other institution’s members. Due to reduced capacity and need for timed tickets, some organizations, including the Museum of Science, are suspending participation in this program. Please also keep in mind that most organizations are managing a lot of changes right now and their websites may not be updated, so it is best to call if possible.