Visitor Code of Conduct

At the Museum of Science, the health and safety of our staff, volunteers, and visitors is our number one priority. The Museum has developed a new set of routines and requirements to help ensure we do our part to stop the spread of COVID-19.

A visit to the Museum should be an enjoyable and memorable experience. To preserve that opportunity, we expect everyone to be respectful of each other, and be considerate of the multitude of views and opinions that are different from your own.

By reserving tickets and visiting the Museum of Science, you are agreeing to comply with the following requirements of visitor expectations and visitor safety.

Stay Home if Unwell

If you or anyone in your party is experiencing any COVID-19 symptoms or have recently been in contact with someone confirmed, suspected, or showing signs of COVID-19, please stay home. Please note: The Commonwealth of Massachusetts has a self-quarantine advisory for people visiting many other states. Please check Mass.gov to see if your state is on the list.

Wear Face Coverings / Masks

Cloth face coverings are a critical preventive measure for stopping the spread of COVID-19. Face coverings help reduce the amount of droplets that you emit when you are speaking, breathing, or exhaling.

All visitors over the age of 2 will be required to wear an appropriate face covering / mask during their visit to the Museum of Science in accordance with scientific evidence that shows mask use to be one of the most effective strategies to prevent the spread of COVID-19. Face coverings must be worn at all times fully covering both the nose and mouth.
If you need to replace your mask while onsite, complimentary disposable masks are available at the front desk and box office or reusable masks are available for purchase in the Museum store.

Maintain Safe Distance

While face coverings are a critical measure for stopping the spread of the virus, they don’t replace safe distancing. This is why it’s important to stay more than 6 feet away from others as much as possible.

Safe distancing of 6 feet must be maintained, except for those who self-identify as a household group, and may visit the Museum in a group of under 10 people.
Keep your household group together as you move through the Museum.
Please respect safe distancing signage found throughout the Museum.
Be mindful of safe distancing while experiencing our exhibits. Don’t forget to “Stop, Look and Wash”. Stop as you enter exhibit galleries. Scan around to gauge if you can maintain safe distancing while in the gallery. Scrub (or sanitize) your hands before and after you visit a gallery space.

Wash your Hands Frequently and Thoroughly

Handwashing is one of the best ways to protect yourself and your family from getting sick.

Wash your hands often with soap and water for at least 20 seconds or use a hand sanitizer that contains at least 60% alcohol.

Reserve your Timed Ticket in Advance

All visitors must reserve admission tickets in advance for Exhibit Halls, shows, and special exhibitions with timed entries.
All visitors, including members and children under the age of 3, are required to reserve a timed admission ticket online or by phone before visiting. Museum capacity will be limited and Exhibit Halls, shows, and special exhibition tickets will be reserved according to timed entries. Once capacity is reached, we will be unable to allow entry to any more guests.

Observe restrictions on eating at the Museum

To comply with COVID safety regulations, eating inside the Museum is only permitted in the dining area reserved for customers of The Riverview Café which offers prepackaged items and limited contact pick up and payment. Seating is limited to ensure safe distancing. This location is the only are inside the building where masks may temporarily removed.
Guests who bring food from home may only consume it outside the Museum. Limited seating is available on the plaza in front of the Museum or behind the Museum along the Charles River.
Benches and table seating should be used by only one household group at a time.

Follow Wayfinding, Directional Signage where Indicated Throughout the Museum

To maintain safe distancing throughout the Museum, one-way directional flow has been instituted in some areas. Please respect all directional flow where indicated.

Be polite and stay to the right. Where directional flow is not indicated, we ask that you follow this simple practice to ensure maximum safe distancing at all times.

Respect Elevator / Escalator Usage

Please keep elevators open for visitors who are not able to use the stairs. If you are able to use stairs, please do so. Stairs are located throughout the Museum.
Museum elevators are restricted to one household group at a time. Note there are One Way signs on some of the elevators. Please respect these signs and follow signage to another route.
Do not pass others on the escalators and respect safe distancing signage.

Respect your Fellow Visitors

We are dedicated to providing a harassment-free experience for everyone. The Museum does not tolerate discrimination or any form of unlawful harassment, including but not limited to sexual harassment. Accordingly, the Museum absolutely prohibits harassment or discrimination based on ability, age, color, ethnicity, race, family or marital status, sex, gender identity and expression, sexual orientation, pregnancy and related medical conditions, language, national origin, political affiliation, religion, socioeconomic status, veteran status, health status, and other dimensions of diversity.

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August 3, 2020