Membership Policies and FAQ

Due to recent changes to our website, the first time you log-in after September 20, you will need to reset the password on your account by hitting the “Forgot Password” button. You will then have access to your account as well as your digital membership card. Your physical or digital membership card will work at the Exhibit Halls Entrance, however, the parking kiosks will still require the physical membership card. If you are having trouble accessing your account, or have other questions or concerns, call us at 617-589-0180. Our phones are staffed daily from 9:00 a.m. to 5:00 p.m.

Membership Policies

For general questions about visiting the Museum please read our Visitor FAQs.

  • Up to two adults living in the same household may be listed on the membership card.
  • When visiting, at least one member who lives in the household must be present.
  • Admission privileges do not include visits with school groups.
  • Memberships are nontransferable, and cannot be shared between households.
  • Memberships are not refundable.
  • Legal Notice. All annual and other memberships are revocable licenses. The Museum reserves the right to refuse or revoke membership and/or deny admission without refund for noncompliance with applicable rules and terms or for inappropriate conduct.

Privacy Policy

The Museum of Science never exchanges or sells member email addresses. From time to time we collaborate with other not-for-profit organizations to offer special promotions and interesting opportunities to our members. In such cases, we may exchange member names and postal addresses. If you do not want your name or mailing address shared with other organizations, please notify us at 617-589-0180 or

Purchasing a Membership

  • -   I already bought Exhibit Halls tickets. Can my purchase go toward a new membership?

    Yes! If you decide to purchase a membership after visiting the Museum, you may apply the cost of your Exhibit Halls tickets to a new membership if it is purchased on-site on the same day as your visit. The maximum number of tickets you may apply is limited to the number of admissions the new membership allows (e.g., if you purchase a Premier 2 membership you may put the cost of two tickets towards your year of membership). Omni and Planetarium ticket costs may not be applied to memberships.

  • -   Can I put more names than just my own on a membership?

    You can name up to two adults who reside in your household on a membership. Adults living at separate addresses cannot be named on a single membership.

  • -   If I buy my membership today, can I visit and use my passes today?

    Yes, no matter how you purchase your membership you will have immediate access to your benefits.


    When purchasing online, you can buy a membership and any additional tickets you may want in the same transaction. Your order confirmation will include both a temporary membership card and your tickets, which may be displayed on your mobile device or printed at home for express entry. If you prefer, you may pick up reserved tickets at the Museum using a self-serve kiosk, or by presenting your order number to a box office cashier.


    To purchase your membership at the Museum and use your passes, go to the purple Member line at the box office in the Museum lobby.

    By Phone

    If you have called to purchase a membership and make ticket reservations using your passes, the phone representative will give you an order number and send you a confirmation email. Your order confirmation will include both a temporary membership card and your tickets, which may be displayed on your mobile device or printed at home for express entry. If you prefer, you may pick up reserved tickets at the Museum using a self-serve kiosk, or by presenting your order number to a box office cashier.

  • -   Is my membership good for a calendar year, or for a full year from time of purchase?

    Memberships are good for one full year from the time of purchase. Our memberships expire at the end of the month of purchase the following year. If you are renewing, your new membership year will begin when your current membership expires.

  • -   What exactly does membership give me free or unlimited admission to?

    Membership gives you free, unlimited access to our Exhibit Halls every day we are open. Free, unlimited admission benefits do not extend to the Mugar Omni Theater, Charles Hayden Planetarium, Butterfly Garden, 4-D Theater, or temporary exhibits requiring an additional ticket.

Membership Cards

Membership Levels

Your Online Account

Bonus Passes

  • -   What are bonus passes and how can I use them?

    Bonus passes are extra tickets that come with your membership. You will receive either 2 (for Basic memberships) or 4 (for Premier memberships) bonus passes each year with your membership for as long as you continue to renew. If you are a Basic member you will receive 2 Exhibit Halls passes, 2 Omni Theater passes, and 2 Planetarium passes. Premier members receive 4 of each. You may use these passes to bring guests into the exhibit halls that are not covered under your membership, or to see free Omni and Planetarium shows (the usual member rate for these shows is $5).

  • -   Can you explain the passes to me? Do I get them every time I visit?

    Each year that you are a member, you receive Omni, Planetarium, and Exhibit Halls guest passes. Membership passes expire one year from date of purchase and must be used prior to expiration. Each pass may be redeemed for one free ticket to the specified venue. Exhibit Halls passes can be used to admit visitors above the number of admissions your membership allows.

    Electronic passes and paper passes with a gift code can be used when making a reservation online, over the phone, or in person. All passes, except paper exhibit hall passes, must be exchanged for tickets, which may be picked up at the museum, printed at home, or delivered directly to your phone. Paper exhibit hall passes may be used directly at the lobby entrance.

    Legacy paper passes, which are generally blue, ivory, or green, can be redeemed in person, or used when members make reservations by phone. Unfortunately, they cannot be redeemed online. All passes for the Omni and Planetarium must be exchanged for tickets at the box office. Exhibit hall passes may be used directly at the lobby entrance. If you make a reservation on the phone using paper passes, be sure to bring both the passes and the confirmation number to the box office to pick-up your tickets.

  • -   Can I still use my expired bonus passes?

    Membership passes expire one year from date of purchase and must be used prior to expiration. If you do not believe you will be able to use your passes before they expire, you may gift them to friends or family online at

    Expired legacy paper passes, which are generally blue, ivory, or green, may be used by active members only. Paper passes that contain a gift code must be used prior to their printed expiration date.

  • -   I lost my bonus passes. Can I have new ones?

    Unfortunately, because of their cash value, we cannot replace lost paper passes. Electronic passes are attached to your account so even if you lose your membership card you can still use your passes.

  • -   Can I give my bonus passes to family or friends? Can I donate them?

    Valid paper passes may be given to family or friends and exchanged at the museum for timed tickets (non-members cannot use passes to make phone reservations). Electronic passes must be redeemed by the member, however, members may purchase tickets online using their passes and then email those tickets to friends or family, or gift them to friends or family online at

    You may also donate passes in individuals by gifting them in this way. If you wish to transfer your electronic bonus passes into paper to donate please call 617-589-0180. Once the passes are converted to paper they cannot be recovered if lost or expired.

    Be sure to review our daily schedule prior to purchase as you will need to buy timed tickets for the Omni and Planetarium, and dated tickets for the Exhibit Halls.

  • -   Do I need to make a reservation to use my bonus passes?

    Yes, we are not requiring members to make advanced reservations for entry into our Exhibit Halls with their membership card or confirmation, however, any use of Exhibit Halls bonus passes will require timed tickets. Add-on venues, like the Omni theater and Planetarium, can fill up fast due to limited capacity, we recommend you book tickets with your bonus passes for those venues in advance. You can apply your bonus passes towards tickets to the Omni films of Planetarium shows online, or by calling 617-589-0180 between 9:00 a.m. and 5:00 p.m. daily.

  • -   Can I convert my paper passes to electronic passes?

    Yes, if you wish to convert paper passes to electronic passes you must call 617-589-0180. You will need to drop the paper passes off at the box office, or mail them to us. Please note: electronic passes will expire when your membership expires.



  • -   Is there a membership discount for teachers? Military personnel?

    Teachers who are an active member of the Museum’s Teacher Partner Program receive $10 off a household membership. Get details about the Teacher Partner Program. Active Teacher Partner Program members can purchase a household membership online, by calling 617-589-0180, or at the box office. If purchasing online, discount should appear in your cart. If it does not, call us at 617-589-0180.

    There is no membership discount for active military personnel but they do get free admission to the Exhibit Halls for themselves only.

  • -   What is the One-Step Program?

    When you enroll in the One-Step program, we automatically renew your membership annually at a 10% discount using the same credit card you used to purchase your membership.

    Members can sign up for the One-Step Program up to three months before their expiration date. In addition to saving 10% on your membership each year you renew, this is a great way to save time.

  • -   Is my membership tax deductible?

    Yes, the difference between your membership price and the value of taxable benefits listed here is tax deductible. If you decline to receive your bonus passes, the full price of your membership is deductible.

    Please note that prices and market values are subject to change. We recommend you consult a tax advisor with questions.

Parking, Lost and Found, and Accessibility