Membership Policies and FAQ Find answers to our most frequently asked questions around Museum membership. Membership PoliciesFor general questions about visiting the Museum please read our Visitor FAQs.Up to two adults living in the same household may be listed on the membership card.When visiting, at least one member who lives in the household must be present.Admission privileges do not include visits with school groups.Memberships are nontransferable, and cannot be shared between households.Memberships are not refundable.Legal Notice. All annual and other memberships are revocable licenses. The value of discounts and some benefits are subject to change. The Museum reserves the right to refuse or revoke membership and/or deny admission without refund for noncompliance with applicable rules and terms or for inappropriate conduct.Privacy PolicyThe Museum of Science never exchanges or sells member email addresses. From time to time we collaborate with other not-for-profit organizations to offer special promotions and interesting opportunities to our members. In such cases, we may exchange member names and postal addresses. If you do not want your name or mailing address shared with other organizations, please notify us at 617-589-0180 or [email protected]. Our Most Commonly Asked Questions How do I log into my online account? Go to mos.org/member. Log-in using the email address used to purchase your membership. If you have any issues, please call 617-589-0180 between 9:00 a.m. and 5:00 p.m. Can I use my Museum of Science membership to visit another museum, aquarium, or zoo? Yes! Your membership includes free or discounted admission to nearly 500 participating science centers and zoos worldwide. Check the full list on our reciprocity page. Please be sure to call each institution before your visit to confirm their current reciprocity status. I have a physical and digital membership card, which one should I use? Your membership QR code will work at the Exhibit Halls entrance and all locations where you receive a member discount. To receive a parking discount, scan your parking ticket and then your membership QR code at the parking kiosks. Please note that older, barcode only cards will not scan. Your physical or digital proof of membership must have a membership QR code to scan. Can I give my membership card to a friend or relative to use for a visit? What about my child’s nanny or caregiver? Your nanny or caregiver may use your membership if they are accompanying your child. They must bring a note from you saying that they are allowed to use the membership to bring your child to the Museum. You may not share your membership with other friends or families. Only those within your household are allowed to use your membership. Membership I already bought Exhibit Halls tickets. Can my purchase go toward a new membership? Yes! If you decide to purchase a membership after visiting the Museum, you may apply the cost of your Exhibit Halls tickets to a new membership if it is purchased on-site or over the phone within five days of your visit. The maximum number of tickets you may apply is limited to the number of admissions the new membership allows. Omni, Planetarium, and discounted tickets may not be applied to memberships. Is my membership good for a calendar year, or for a full year from time of purchase? Memberships are good for one full year from the time of purchase. Our memberships expire at the end of the month of purchase the following year. If you are renewing, your new membership year will begin when your current membership expires. Now that I am a member, how do I get into the Museum? Members can walk directly up to the Exhibit Halls entrance and show their membership QR code for free admission up to the number of guests allowed by your membership. How long does it take to receive my membership cards? How do I visit the Museum before my cards arrive? Your digital membership card, which shows your membership QR code, will be emailed to you and will appear on your online account immediately after you purchase your membership. Use your membership QR code at the Exhibit Halls entrance for admittance into the Museum and at to receive your parking discount. If you find yourself at the Museum without access to your membership QR code, visit the purple Members line at the box office with a photo ID to pick up a temporary printed copy. Can I still use an expired membership card? Expired membership cards with a membership QR code will work at the Exhibit Halls entrance as long as you have an active membership and the membership number on the card matches your current membership number. To receive the parking, store, or café member discount, you may be required to show your membership QR code. You can always request a temporary printed copy at the Box Office. Can I get a refund for my membership if I have not used it? We typically do not issue refunds for memberships, however, please call us at 617-589-0180 or email us at [email protected] if the circumstances are extenuating. Can I change the names listed on my cards? To change or correct names listed on your membership card, please email [email protected] or call 617-589-0180 between 9:00 a.m. and 5:00 p.m. These changes cannot be made online. Can I buy a household membership for my workplace? No, memberships are for households. We do have a corporate membership option that will allow your employees to have free entry into the Museum. Learn more here. Can I change my membership to a different level? Only upgrades can be processed while your current membership is active. You can upgrade to a higher membership level at any point! Once it's time to renew, you select whichever level best suits your household. Discounts Can I receive a discount on my membership? What is the One-Step program? You can’t receive a discount on the initial membership purchase, but you can when you renew! When purchasing your membership online, select “Yes, renew annually” to enroll in our One-Step autorenewal program and receive a 10% discount every time you automatically renew. The card used to purchase your membership will be charged annually at a 10% discount.If you already purchased a membership and would like to join the One-Step program or you would like to change the credit card charged, call us 617-589-0180 between 9:00 a.m. and 5:00 p.m. Can I still receive discounted parking if I don’t have my physical membership card? Yes! All you need is your membership QR code. Scan your digital membership card at the parking kiosk to receive your discount. Access your digital membership card on the My Account page. You can also visit the member line at the box office to receive a temporary printed copy of your membership QR code. Is there a membership discount for Military personnel? There is no membership discount for military personnel, but active military personnel do get free admission to the Exhibit Halls for themselves only. Is my membership tax deductible? The Museum of Science is a 501(c)(3) non-profit organization, and membership purchases are generally tax deductible, minus the value of benefits provided, to the extent allowed by the current IRS regulations. 2-8 Person memberships have no assigned value of benefits. 1 Person memberships are not deductible. For information on all other levels or questions, contact us at 617-589-0180 or [email protected].Please consult a tax adviser if you have questions relating to charitable tax deductions. What happens after the first 3 FREE hours of parking? After the first 3 hours of parking, members pay a discounted rate. You can view more information about membership parking rates as well general parking information here. If I visit with a guest, do they get my parking discount too? No, the membership parking discount applies to one vehicle per visit. Basic and Premier Memberships We launched our current membership levels and benefits on October 1, 2025 and anticipate full enrollment by October 2026. What are Basic and Premier memberships? These levels are part of our previous membership program. Membership has had a makeover with simplified benefits, more level options, and valuable new offerings. Some members will remain on their current level until their membership expires. All members receive the same parking rates and $2 theater ticket rate starting October 1, 2025. Those new benefits look great! Can I switch my current membership to one of the new levels? Absolutely! You can choose to upgrade your membership at any time . Can I downgrade to a different membership level? Sorry, only upgrades can be processed while your current membership is active. Once it's time to renew, you can do so at whichever of the new levels best suits your household. I have unredeemed bonus passes left on my membership; will those carry over when I switch to the new levels? If you plan to upgrade to the new levels before your current membership expires, call or email before you do so; we will send you promo codes for the passes remaining on your existing membership. If your membership lapses or you renew at the end of your current membership, your passes will expire as usual. How do I use my bonus passes? Online: Once logged in to your account, add tickets for the show(s) you’d like to see to your cart. Your bonus passes will automatically apply to your cart for the first two (Basic level) or four (Premier level) tickets to Omni, Planetarium, or Exhibit Halls tickets above the number covered under your membership.Phone: 617-589-0180; Our phones are staffed daily from 9:00 a.m. to 5:00 p.m.In-Person: Go to the Box Office to redeem your passes.Passes are for one-time use and will expire with your membership.
