Meet and Greet Volunteer

Description

Meet and Greet volunteers are one of the first Museum representatives the public has contact with upon entering the building. A very important position, the Meet and Greets primary function is to be an instant, welcoming resource to our guests, thereby instilling a positive first indication of what guests can expect from their visit.

Meet and Greet volunteers must be knowledgeable enough to assist guests. Volunteers will greet visitors and be prepared to answer a variety of questions pertaining to directions, schedules and prices.

Responsibilities

Welcome guests in a warm and friendly way
Direct guests to general exhibit areas and amenities
Answer questions about pricing, shows, times as well as where to go
Orient guests to the Museum schedule and signage
Help with proper entering/exit traffic and policies
Assist with basic Lobby operations; obtaining wheelchairs/scooters, strollers and assist with the storage of items that will not fit into a locker.
Answer general questions about local way finding

Minimum Qualifications

Enjoy meeting/speaking to public in large numbers
Maintain pleasant attitude
Confidence working with public
Customer service experience helpful but not required
Bilingual ability helpful but not necessary

Additional Details

Commitment

We ask for a 4-6 month commitment; one 3.5 hour shift per week. Volunteer placements are available 7 days a week. Shift choices: Morning shift 9:30am-1:00pm or Afternoon shift 1-4:30pm.

Training

Must participate in a New Volunteer Orientation session
Completion of three e-learning courses: Hazard Communication Basics, Accessibility & Fire Evacuation
Must attend Guest Service Orientation training or GSO
On-going training where appropriate provided by the Assistant Manager