Information Desk Volunteer

Description

The Information Desk is one of the most important and visible locations in the Museum. Volunteers at the Information Desk, are one of the first Museum representatives the public has contact with upon entering the building.

The expectation is that guests entering the Lobby will immediately see this state-of-the-art service center and be greeted by professional, knowledgeable, courteous and welcoming volunteers ready to assist in any way. It is the first impression that will set the tone for the guest’s Museum experience.

Responsibilities - in order of priority

Welcome guests in a warm and friendly way
Direct guests to general exhibit areas, amenities as well as answer general questions about local city wayfinding
Answer questions about pricing, shows, and times
Answer the phone
Check in Appointments using Microsoft Office-Outlook
Handle some Lost and Found items
Validate parking while following a specific set of guidelines that have been put into place by Public Safety
Assist with basic Lobby operations; obtaining wheelchairs/scooters, strollers and assist with storage of items that will not fit into a locker.
Demonstrate how the ALD (Assisted Listening Devices) work, for guests wishing to sign one out.

Minimum Qualifications and Special Skills

Enjoy meeting/speaking to public in large numbers
Is comfortable in a fast paced setting
Maintain pleasant attitude
Confidence working with public
Comfortable with using a computer and answering the phone
Customer service experience
Bilingual ability helpful but not necessary

Additonal details

Commitment

We ask for a 4-6 month commitment; one 3.5 hour shift per week. Volunteer placements are available 7 days a week. Shift choices: Morning shift 9:30am-1:00pm or Afternoon shift 1-4:30pm and one evening on Fridays 5-8pm.

Training

Must participate in a New Volunteer Training session hosted by Science Central Assistant Manager.
Must attend the Guest Service Orientation Workshop
Completion of three e-learning courses: Hazard Communication Basics, Accessibility & Fire Evacuation
On-going training where appropriate provided by the Assistant Manager.