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Meet and Greet Volunteer

Description

Volunteers, with their distinctive red coats, are one of the first Museum representatives the public has contact with upon entering the building. A very important position, the MEET AND GREET VOLUNTEER's primary function is to be an instant, welcoming resource to our guests, thereby instilling a positive first indication of what guests can expect from their visit. Most importantly, they must be knowledgeable enough to assist guests. Volunteers will greet visitors and be prepared to answer a variety of questions pertaining to directions, schedules and prices. Meet and Greet Volunteers will be assigned to, but not limited to, primary zones in order to perform this function.

Responsibilities

  • Welcoming guests in a warm and friendly way
  • Directing guests to general exhibit areas and amenities
  • Answering questions about pricing, shows and times
  • Orienting guests to the "Your Visit Today" schedule and signage
  • Helping with proper entering/exit traffic and policies
  • Assisting with basic lobby operations; obtaining wheelchairs/scooters; recruiting participants for Museum survey
  • Answering general questions about local way finding

Minimum Qualifications

  • Enjoy meeting/speaking to public in large numbers
  • Maintain pleasant attitude under stress
  • Neat personal appearance
  • Confidence working with public
  • Ability to stand or walk for duration of shift
  • Customer service experience helpful but not required
  • Bilingual ability helpful but not necessary

Additional Details

Commitment

*Must be able to volunteer for one of the following regular 3.5 hour shifts per week (includes a 30-minute break): 9:30am-1:00pm Shift available: Monday, Thursday, and Sunday 1:00pm-4:30pm Shift available: Monday, Tuesday, Friday, Saturday, and Sunday *During public school vacation weeks, our weekday volunteers would ideally have the flexibility to switch to a 9:30am-1:00pm or 1:00pm-4:30pm schedule. During these peak attendance periods, all volunteers would ideally be able to add one extra shift (9:30am-1:00pm or 1:00pm-4:30pm) to their schedules as well.

*Must commit to volunteering for a 4 to 6 month period.

SUPERVISION:

Supervised by Information Desk Coordinator, Tuesday-Saturday, and Information Specialist, Sunday-Monday. Overall management of program by Manager of Science Central.

Training

  • Must participate in a New Volunteer Orientation session (daytime and evening sessions will be offered)
  • Must also be able to attend Guest Service Workshop training
  • Daily briefings at start of shift
  • Ongoing training where appropriate provided by Coordinator