Visitor Services Representative II

Description

Jump-start your career in our Visitor Services department!

The Museum of Science is actively interviewing for experienced and enthusiastic, upbeat front-line Visitor Services Representatives who thrive in a highly trafficked public environment. Cash handling skills required. Professional maturity, excellent customer service and communication skills a must! This is a uniformed position that requires working during scheduled holiday periods and school vacation weeks due to increased attendance.

WORK SCHEDULE: Regular, Full-Time (34 hours/week):

  • Tuesday 8:45am-5:15pm
  • Wednesday 9:30am-5:15pm
  • Thursday 8:45am- 1:45pm
  • Friday 8:45am-4:45pm
  • Saturday 9:30am- 4:15pm

Responsibilities

  • Courteously and efficiently sell tickets and memberships to Museum visitors, giving accurate and helpful information to help them make their choices. Upgrade the sale whenever possible and ask point-of-sale survey questions as required. Handle large amounts of cash and credit card transactions honestly and accurately to protect Museum revenues.
  • Carefully check tickets/membership at the entrance to venues to prevent unauthorized entrance and keep accurate manual counts as required.
  • Provide accurate information and helpful assistance in a courteous manner while on duty in any location.
  • Assist in evacuating visitors from the building during emergency situations in a calm and helpful manner.
  • Attentively and skillfully operate the Theater Console in the Omni Theatre in order to ensure the best possible viewing experience for the audience. Be prepared to address the audience in a poised and articulate manner when necessary.
  • Assist with school group processing to ensure a smooth and welcoming school group visit.
  • Assist with training of new staff ensuring that all staff has appropriate and complete information to perform their duties of serving the Museum guests and other staff to the best of their abilities.
  • Perform other work-related duties as required by Manager.

Minimum Qualifications

  • Post high school course work, technical degree, associates degree or business certificate preferred.
  • 1 to 3 years of experience of customer service/retail experience.

Additional Details

Salary

Non-exempt (Hourly). $12.50/hour.

Classification

Regular, Full-time

Benefits and Perks

Benefits for full-time, non-exempt (hourly) staff include: free parking, T accessibility, 15 vacation days, 12 holidays, 5-10 sick days, medical and dental insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, and much more!

How To Apply

In order to be considered for a position, please email jobs@mos.org with the following:

  • The exact position title in the subject line
  • A resumé and cover letter

Emails are preferred and can be processed more quickly. However, we are also able to accept cover letters and resumés by mail or fax if necessary:

Mail to:

Human Resources Museum of Science Science Park Boston, MA 02114

617-589-0362 (FAX)

Equal Opportunity Employer

The Museum of Science seeks to recruit, hire, develop, promote, and retain individuals from racially and culturally diverse backgrounds and persons with disabilities. We strive to create and sustain a more affirming environment for all staff, interns, volunteers, trustees and overseers. We value expertise gained at the Museum and encourage professional development and career growth.