Director, Membership

Description

The Director of Membership must be able to juggle multiple projects, mentor staff and volunteers to do their best work, and demonstrate a strong understanding not only of membership marketing, sales, and service, but also of front-line operations. Successful candidates will be accomplished leaders with a track record of meeting goals and delivering measurable results. Ultimately, this position will oversee the Museum’s membership program to meet annual revenue and sales goals, develop and implement sales, renewal and acquisition efforts, and serve as departmental team leader.

Department Summary

Guided by the results of an in-depth research process, the Museum of Science redesigned and relaunched its membership program in 2005 with excellent results. Over the past several years, the program has grown from approximately 30,000 member households to more than 50,000 today and roughly doubled membership revenue during that time. Ideal candidates will offer the experience, creativity, and energy to sustain and build on the program’s extraordinary success.

The Membership Department coordinates campaigns for renewal and acquisition (including mail, telemarketing, and digital strategies), member relations (including fulfillment, stewardship, events, and service), and member communications (including print, email, and web based components). The Department offers membership sales and service through a 7 day per week on site membership booth. In addition, the Department relies on and supports the sales efforts of front-line staff in the Museum's in house call center and on-site box office.

The Membership Department, based in the Visitor Experience and Operations Division of the Museum, works closely with the Advancement (Development) and Marketing Divisions.

Responsibilities

  • Membership audience of over 50,000 households
  • Staff of up to 6 full time and 2 part time employees

Minimum Qualifications

  • Bachelor’s degree.
  • Minimum of 5-10 years of related experience.
  • Strong background in membership programs or similar relationship based marketing/customer loyalty program preferred.

Additional Details

Work Schedule

One regular weekend day is required. A Tuesday through Saturday work schedule is preferable.

Salary

Exempt (Salaried). Commensurate with experience.

Classification

Regular, full-time

Benefits and Perks

Benefits for full-time, exempt (salaried) staff include: free parking, T accessibility, 23 vacation days, 12 holidays, 5-10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!

How To Apply

In order to be considered for a position, please email jobs@mos.org with the following:

  • The exact position title in the subject line
  • A resumé and cover letter

Emails are preferred and can be processed more quickly. However, we are also able to accept cover letters and resumés by mail or fax if necessary:

Mail to:

Human Resources Museum of Science Science Park Boston, MA 02114

617-589-0362 (FAX)

Equal Opportunity Employer

The Museum of Science seeks to recruit, hire, develop, promote, and retain individuals from racially and culturally diverse backgrounds and persons with disabilities. We strive to create and sustain a more affirming environment for all staff, interns, volunteers, trustees and overseers. We value expertise gained at the Museum and encourage professional development and career growth.